RETURN & REFUND POLICY
Return policy
We accept returns only for defective, damaged or incorrect items. Returns for change of mind are not accepted, and we do not accept exchanges.
Reporting a problem
If your order arrives defective, damaged or incorrect, contact us within 7 days of receiving it — email hello@shinehairzone.com.my or WhatsApp 012-563 0127 with your order number and photos of the item and its packaging. We will review it and arrange a full refund.
Return shipping cost
For approved defective, damaged or incorrect items, we cover the return shipping cost.
Refunds
Once we receive and check the returned item, we will confirm the result and process your refund within 7 days of that confirmation. Refunds are made to your original payment method. No restocking fee is charged.
How to return
Please send the item to SHZ TRADING, No 19, Jalan U1, Taman Universiti, 35900 Tanjong Malim, Perak, Malaysia. Items lost in return transit are not covered by us, so please use a trackable courier.
Items we cannot accept
Items that have been opened, used or damaged by the customer, and items sent back without contacting us first, cannot be accepted for refund.
Questions
Email hello@shinehairzone.com.my or WhatsApp 012-563 0127. Last updated: October 2025.