Frequently Asked Questions
How do I place an order?
Click the Buy via WhatsApp button on any product. Your order details will be sent to our WhatsApp (+60 12-563 0127) automatically. We will confirm your order and payment within business hours.
What payment methods do you accept?
We accept DuitNow QR and bank transfer. After payment, send your receipt to our WhatsApp or email hello@shinehairzone.com. See full payment details.
Do you offer salon/barbershop wholesale prices?
Yes! We supply professional hair care products to salons and barbershops at wholesale prices. Check our Salon Group Buy page for special bulk pricing on premium brands like L’Oréal, Shiseido, Schwarzkopf and more.
How long does delivery take?
Malaysia: 2-5 working days. Singapore: 3-7 working days.
Can I collect my order in person?
Yes. Salon and barbershop orders are welcome to collect at our pickup point: No 102, Jalan Besar, Ulu Bernam, 35900 Tanjong Malim, Perak. Please WhatsApp +60 12-563 0127 first to arrange a collection time, as our team is not always on site.
What is your return policy?
Please read our Return and Refund Policy for details. Products must be unopened and in original packaging.
How do I contact customer service?
WhatsApp us at +60 12-563 0127 or email hello@shinehairzone.com. We reply within business hours.